Like so many people when they start working, I didn’t know exactly what I wanted to do for a career. I had dreams of becoming a teacher, but unfortunately due to circumstances that didn’t eventuate, so instead of studying I started on my path in the BPO industry. When I entered the BPO industry it was not because it was the in-demand job like it is now in the Philippines, but because I naturally loved to have conversations with people and thought that the challenge would be welcomed in the absence of studying. Well at the age of 17 I moved from Tarlac province to Manila and got a start in the BPO Industry, I remember my recruiter referring to my lack of a college degree and age as a disadvantage during my interview, but that my willingness and passion made her prepared to give a chance and I was hired. I consequently spent the next 6 years working for various BPO Call Centres and was exposed to many different accounts, all the while fine tuning my skills and advancing my positions each time. My confidence continued to grow and after meeting my now husband we made the decision to relocate to Davao City in Davao del Sur. It was there that I had the choice to make, whether to continue working in the BPO industry for someone else or try and create my own business that allowed me to use the skills I had gathered over the years working within the BPO Industry and apply them to a venture of my own. So M. Garcia Virtual Services and Web Design Davao was born and to this date, is my career highlight and allows me to work with my husband and a fantastic team of staff that we have grown over the years. We cater for voice and technical support accounts specifically within the Australian market and also offering affordable, responsive and functional websites to the Australian market and the local Philippines market alike. Our services at Web Design Davao include website design and development, app development, online marketing with SEO and social media marketing, and graphic design services. All of these services are targeted to market businesses to the world, allowing for many businesses to have the ability to have an online presence. I continue to have conversations with new customers and love to see the smiles on their faces when we reveal there new projects for the first time, it is great to know that I am helping our customers with our great websites and online marketing services. If you are in need of any of these services, I am confident that my team and I can surely assist. Follow me on:

I have a vast number of years working in sales and marketing within a number of industries, primarily in Channel Management and Development. My most recent roles had me focused on Telco and Cloud Computing, where I was responsible for helping business introduce a Telco and Cloud Computing component to their existing business. This involved assisting with their marketing strategy, both traditionally and digitally. It was here that I discovered my passion for working with businesses to develop a successful online marketing plan that would allow them to have a digital presence to compete with business much larger than theirs.

The one thing that always remains the same regardless of the industry or the product is that without an understanding of the benefits of your products and services, you will never successfully be able to help your customers find a solution that really fits them.

Over the past decade working in various sales and customer relationship management roles I witnessed many examples of both good and terrible customer service. I have always found that the best customer service was when the customer remained informed, even when faced with bad news. A transparent customer relationship has allowed me to gain friends with the people that started as customers, become their trusted advisor in matters related to their business and be the one they can rely on for honest feedback.

While sales and marketing is always a large focus for businesses, I have always stood by the fact that it is the customers that determine the future of a business and their decision to continue working with your business is what allows for your businesses growth.

My approach to sales is simple, I listen to my customer and ask questions. From this, I then create a strategy to deliver a solution that solves their problems. It sounds simple but the results are happy customers.