Duarne

I have a vast number of years working in sales and marketing within a number of industries, primarily in Channel Management and Development. My most recent roles had me focused on Telco and Cloud Computing, where I was responsible for helping business introduce a Telco and Cloud Computing component to their existing business. This involved assisting with their marketing strategy, both traditionally and digitally. It was here that I discovered my passion for working with businesses to develop a successful online marketing plan that would allow them to have a digital presence to compete with business much larger than theirs. 

The one thing that always remains the same regardless of the industry or the product is that without an understanding of the benefits of your products and services, you will never successfully be able to help your customers find a solution that really fits them.

Over the past decade working in various sales and customer relationship management roles I witnessed many examples of both good and terrible customer service. I have always found that the best customer service was when the customer remained informed, even when faced with bad news. A transparent customer relationship has allowed me to gain friends with the people that started as customers, become their trusted advisor in matters related to their business and be the one they can rely on for honest feedback.

While sales and marketing is always a large focus for businesses, I have always stood by the fact that it is the customers that determine the future of a business and their decision to continue working with your business is what allows for your businesses growth.

My approach to sales is simple, I listen to my customer and ask questions. From this, I then create a strategy to deliver a solution that solves their problems. It sounds simple but the results are happy customers.